What do we do now? Now... We ride!
If you find that your Sendero provisions don’t fit, aren’t what you were expecting, or you need a different size or color please follow the instructions at the bottom of this page and we will be happy to process your request.
Returns and exchanges typically take 1-2 weeks once we receive the item(s)
– To be eligible for a return, your item(s) must be unused and in original condition.
– Shipping & Handling fees are non-refundable, unless an item(s) is damaged or defective.
– Item(s) must be returned in original packaging or at least a comparable box sufficient not to damage the item(s) during return shipping.
– A $7.00 restocking fee will be applied to all returns, except for damaged or defective item(s).
– This Return & Exchange policy is good for 30 days after receiving your order.
– Returns and exchanges typically take 1-2 weeks once we receive the item(s)
– International orders must cover return shipping to be eligible for a return
1. Read return policy
2. Complete our Returns & Exchanges Form here: https://senderopc.returnrabbit.app/login
3. Wait for form to be processed and approved
4. Print return shipping label and send the item(s) back in a secure package
– Orders typically ship within 1-2 business days
– To keep your shipping costs down and reduce our impact on the environment, we ship orders whole when they are ready. If you ordered multiple items, they will all ship together when the entire order is ready
– All transit times listed are estimates and not guaranteed. If you need your order to arrive by a certain date - please reach out to our customer service team at email@example.com so that we can share options and help make that happen for you.
– You'll get an email with tracking information when your order ships, and another email when your order has been delivered
– Orders sent via 'Pony Express' (stickers and patches only) will get emails that the order has been sent, but the USPS does not provide tracking for Letter Mail
– Orders with hats will ship in a plain cardboard box with a shipping label
– Up to 5 shirts will ship in a poly mailer bag. Larger shirt orders will ship in a box.
– Stickers and Patches can ship via Pony Express in an envelope with a stamp (no tracking), or can ship in a protective bubble mailer via USPS or UPS.
– Pins and Bandanas will ship in a protective bubble mailer
What do we do now? Now... We ride!
We’ve been doing this a while now. We made our first product back in 2014 and we’ve been making everything better ever since. We craft each product individually and care goes into every detail.
We hand select every fabric, trim, thread, and color that goes into a Sendero product. We don’t use blanks- we’ve developed our own style and unique fits that folks have come to know and expect.
We’re not trying to put “Sendero” in as many different ways as we can onto our gear. We do that sometimes, but what gets us excited is funky cool art with a Western twist and maybe a silly joke or two.
We make stuff we believe in, and if you have an issue with a Sendero product then our job is not done. We stand by the quality of our products and we’ll replace anything not up to par or defective.
We’ve been doing this a long time. There’s hundreds of thousands of happy Sendero customers out there, so trust that we’ll take care of your order and keep you updated with all the info you need.
If at any point you’re not happy with your new purchase, as long as your products aren’t damaged and in original condition, we’ll take them back no problem. Our simple return page will walk you through the entire process.